Company Profile & Our Achievements

 
 

     Please indulge me as I go back into the recent history of this industry. In the past, the image of the hotel limousine business was not viewed as a service with much significance. All of limousine services used vehicles of low standard and quality. Drivers did not meet the sufficient standards of hospitality and respectability and did not have uniforms, which clients would associate with a company or service. Administration and management also fell short of universal and international criteria.
     It was around those time that I was appointed Managing Director of The Oriental Taxi Service Company Limited,
a company which provides limousine service to The Oriental Bangkok. With my experience and first-hand knowledge of many developed countries, I realized the need to revise and reform our business practices so as to better conform the standard universal expectations of quality and service. Specifically, I took actions to improve the vehicles used to service clients,upgrading vehicles to use Mercedes-Benz’s, starting the first time in 1989 , set up a driver’s quartered so that our drivers can wash-up and change into their uniforms in preparation to service the clients. And also organize an administration and management system an cooperated with our employees to make them aware of changes in the hotel, so that they are familiar with the general expectation of service of the hotel’s clients.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Management Team

Mr. Manob Song-Im 
Honorary Advisor

has over 30 years of experience in airline and travel industries. He spent 4 years with B.O.A.C. and Malaysia –Singapore Airline, 15 years with Swissair, 13 years with Pacific Leisure Group, before establishing Magellan Corporation and Buy Now travel agent.

Mr. Panya Song-Im
President

Has more than 20 years experience to administration in limousine business at The Oriental Bangkok. He was the key person who has changed the image of limousine business society and to upgrade service as to match world wide reputation that The Oriental represents. He also is the owner of P.Ratchadayont Company Limited., an accredited body paint factory, before establishing The Oriental Trans and Car Service Company Limited.

Mrs. Panjavilai Song-Im
Managing Director

worked as Manager of the prestigious The Foreign Correspondents Club of Thailand for more than 20 years. She also spent few years working as a coordinator for Center for Applied Linguistic before setting up her own business. She now manages The Oriental Trans and Car Service Company ,running limousine and tour operations for Le Bua at State Tower , The Ascott Sathorn, Bangkok and The Swissotel Le Concorde.

  The Oriental Trans and Car Service  Company Limited
  Creation and Standard of Administration

 

We provide our service with the modern computerized programme system for booking, reservation and fare calculation as to ensure an accuracy details and information.  We hold utmost importance with first impressions. Our limousine service is the first touch that our clients will meet on their arrival in Thailand. We maintain the highest quality and standards of not only providing the luxury vehicles for the service but also on our chauffeurs and dispatchers. Our constant commitment to provide the best service is at the heart of our hospitality. In our constant efforts to provide the best services, we hold seminars and meetings toaddress any possible problems and continually improve the quality of our service.
As the service provider to the top hotels, we are fully aware that our service plays a major role in representing the hotel’s image and prestige in the eyes of the customers.  As a result, we pay attention to every minute details, from our vehicle quality to punctuality and pleasant and polite manners of our staff, to make sure that all customers will be pleased with our service, and ultimately with the hotel’s overall image.
We regularly provide training to our staff, especially the drivers, to equip them with service knowledge including limousine driving technique, basic car maintenance and guest treatment.In our constant efforts to provide the best services, we also hold seminars and meetings toaddress any possible problems and continually improve the quality of our service.Our chauffeurs are ready to service 24 hours a day to meet every requirement of the guests and clients.  All operations are closely supervised by our management to ensure a smooth operation at all times.
The Oriental Trans and Car Service  Company Limited
Successful to cooperate with the leading organizations and automobile manufactures

We have to accept the fact that foreign businessmen and tourists often spend considerable amount of time sitting in limousine. Our drivers have to create good impression on the clients’ arrival, and provide efficient information and service relating to the services as require by clients. The main objective is to make them feel at home and appreciate with our services as well as to remember our country as a whole on their next journey. Our company are proud and appreciate the trust and confidence as well as cooperation and continuing support which we have granted from the leading automobile manufactures.

Princess Alltel Star Circuit of the Kingdom of Sweden (HRH Princess Brigitta from Sweden)  proceed to the prestigious list of participating golf charity "World Golfers Championship Thailand Amateur 2009“.  Princess give plate to “Mr.Panya, Mrs. Panjavilai Song-Im owner of The Oriental Trans and Car Service Company Limited”, for thanks and gratitude to our company's  supporting  transportation and helping to make their even such a success and to the maximum satisfaction of World Golfers Championship group. 

 
Our vehicles – we are now the area’s leading limousine and tour service with a fleet of prestige vehicles. To meet your needs, we offer luxury and standard sedans, VIP passenger vans, corporate sedan and full size coaches. All vehicles in our fleet are comprehensively insured with a minimum of US$1 million third party liability coverage.   Our reputation is built upon reliability and punctuality and we are thankful for all the support from our valued business partnership whom we are committed to better serve with personal care and attention as well as service quality.
Our Management  visited into the operation system of limousine service in Las Vegas. There is a consensus in the importance of developing professional service staffs to support current and future market needs, as well as future growth and investment in this particular sector. A great success of limousine business helps enhance the good reputation and the image of the hotels,  all related fields and Thailand.  We provide not only excellent vehicles but also well trained staff who must always have service minded and strive to create good impression as to fulfill the needs of our clients.


P.RATCHADAYONT  COMPANY LIMITED 
THE ACCREDITED GARAGE  AND BODYSHOP PROFESSIONAL 
Phone  +66 (0) 2 9305619 – 22 Fax +66 (0) 2 909 2690
 
The Oriental Trans and car Service Company Limited owns the body paint factory as to ensure of the quality,  condition, and the fast service as to avoided the inadequate number of vehicles to meet the need of our clients.
 

     It is with great pride that the company has been granted the trust and confidence of the hotel, which has allowed to continue to be limousine service provider for The Oriental Bangkok to this day.
We cannot deny the expansion and competition in the development of any new industry taking place in today’s rapidly growing world. I would thus like to join with other managers, who have the experience and potential to jointly establish The Oriental Trans and Car Service Company Limited. Our company would work to maintain the strength, stability, and integrity of management in the areas of investment and long-term planning, particularly training our employees, so as to continually improve our service and provide the smooth introduction an transition of new driver into our companies.
     It’s now a great pleasure for me and my management team to introduce our company, The Oriental Trans and Car Service Company Limited which is dedicated to providing cost efficient solutions to hotel and travel related in organization in marketing, sales and customer servicing.
Our mission is to pursue the activities which add more value for our clients and meet their expectations. We shall strive to harmonize our own interests with those of our customers and society.
The Oriental Trans and Car Service Company Limited was incorporated with fully paid up share capital of Baht 5 million. In spite of our young history, the company is branded by the experience of its individual who are veterans in hotel and tourism industries in Thailand and each having over 20 years of working experience.

     We have also established a sister company, P. Ratchadayont as a company that provides body paint service, repair and maintenance as to make sure that we will handle our services with no interruption or any inadequate number of vehicles.
We are thankful for all the support from our valued customers who we are committed to better serve with personal care and attention as well as service quality.



The Oriental Taxi Service Company Limited are provided 
 limousine service for The Oriental Bangkok
They are our affiliates